Complaints Policy

At Insurance Protection Advisors, we are committed to providing professional, responsive, and transparent service to every client. We understand that concerns or complaints may occasionally arise, and we take all feedback seriously as part of our commitment to continuous improvement.

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How to Submit a Complaint

If you are dissatisfied with any aspect of our service, we encourage you to contact us directly so we can work toward a resolution.

Please provide the following information when submitting a complaint:

• Your full name

• Contact information

• Policy number (if applicable)

• A detailed description of your concern

• Any supporting documentation or relevant dates

Complaints may be submitted through:

Email: sfabors@insprotectadvisors.com

Phone: (214) 697-7635

Mailing Address:
Insurance Protection Advisors

2901 Dallas Parkway, Suite 300, Plano, TX 75093 

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Complaint Review Process

Once a complaint is received:

1. We will acknowledge receipt of your complaint within a reasonable timeframe.

2. Our team will review the details provided and investigate the matter thoroughly.

3. We may contact you for additional information if needed.

4. A response or resolution will be communicated as promptly as possible.

Our goal is to resolve concerns fairly, professionally, and efficiently.

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Regulatory Information

Insurance products and services may be subject to state regulations. If you are not satisfied with the outcome of your complaint, you may have the right to contact your state’s insurance regulatory authority.

For Texas residents, additional information may be available through the entity["organization","Texas Department of Insurance","Texas state insurance regulator"].

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Commitment to Service

Insurance Protection Advisors values the trust our clients place in us. Your feedback helps us improve our services and maintain the high standards our clients expect.